Terms And Conditions

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Terms And Conditions

THESE TERMS OF USE (‘TERMS AND CONDITIONS’) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF SUCCESS KEY LLC’S WEBSITE AND SUCCESS KEY LLC’S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH SUCCESS KEY LLC. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT AND CLASS ACTION WAIVER. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SUPPOR PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF SUCCESS KEY LLC SERVICE.


AGREEMENT

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND SUCCESS KEY LLC (THE “AGREEMENT”). The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by Success Key LLC in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Success Key LLC Portal (defined below), or obtain Services (defined below).


DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.


CONTENT

Software, Materials, Services and other related information are collectively referred to as “Content.”


“YOU”

“You” means you individually, any person, including any employer that you are acting on behalf of.


“SUCCESS KEY LLC”

Trademark “Success Key LLC” is used by Success Key LLC. A‚ under an authorization from Success Key LLC. All references to Success Key refer to Success Key LLC.


“SUCCESS KEY LLC CERTIFIED TECHNICIAN/(S)”

“Success Key Certified Technician means” technicians and specialists certified by Success Key to perform the Services under this Agreement.


“PLANS”

“Plans” or “Subscription/(s)” are tenured Subscription plans offered by Success Key that are active for a specified period and will include any incident based plans such as “Per Incident Plan”.


“SERVICES” AND “SUCCESS KEY LLC PORTAL”

All references to “Services” refer to any Success Key LLC service delivered through Success Key LLC Private Limited, under the plan that you enter into with Success Key LLC through use of the Success Key LLC Website located at www.successkeyllc.com (the “Success Key LLC Portal”) or by calling the Success Key LLC phone number mentioned on the Success Key LLC Website. These Terms of Use govern all plans available through the Success Key LLC Website, and any use of the Success Key LLC Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services (“Plan Order”).


“MATERIALS”

“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Success Key LLC Portal are the proprietary and copyrighted work of Success Key LLC and/or its suppliers. The definition of “Materials” does not include the design or layout of the successkeyllc.com web site or any other Success Key LLC owned, operated, licensed or controlled website.


SUBMISSION OF PLAN ORDERS;

You may order Services by submitting Plan Orders through the Success Key LLC Portal or by calling Success Key LLC. Once Success Key LLC accepts the Plan Order submitted by you, then you will receive an email from Success Key LLC at the email address that you provide or have provided to Success Key LLC as part of the Registration Process for the Services. Success Key LLC is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Success Key LLC of a Plan Order, you will have a Plan.


UNDERTAKING

Subject to the Terms and Conditions, and other terms specific to each Plan, Success Key LLC will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Success Key LLC will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Plans are subject to Success Key LLC’s limited warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 800-615-9084. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.


PAYMENT

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by Success Key LLC on behalf of Success Key LLC Private Limited. Success Key LLC has no obligation to render Services under any Plan if the payments as required under any Plan Order have not been made.


You understand that certain Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, all payments fees shall be made in advance apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, you shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) can be refunded as per the provisions of Refund specified herein. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Plan.


When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a different duration (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other Success Key LLC services (‘Bundle Discount’). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Success Key LLC services you were required to purchase to receive the special rate as notified to Success Key LLC; or (3) You terminate the agreement/ Plan before the expiry of the relevant term.


CREDIT CARD BILLING

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Success Key LLC to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Success Key LLC and/or any other company who bills products or services, or acts as billing agent for Success Key LLC to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Success Key LLC with updated credit card information upon Success Key LLC’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Success Key LLC nor any Success Key LLC affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Success Key LLC’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $25.00.


RENEWAL POLICY

You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by you (‘Auto Renewal’). However, a Plan and/or an antivirus or/a warranty purchased from Success Key LLC shall be automatically renewed (in accordance with the terms of the Plan) only after we send you an email 30 days before the expiry of your subscription term notifying you about the automatic renewal of your Plan with an option of opting out from the automatic renewal and only if you do not opt out, Your credit card, which was used in paying for the original Plan or any other purchase from us will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Success Key LLC. If you would like to opt out of the Auto Renewal, please call us at 1-888-431-6390 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us @ support@successkeyllc.com


REFUND POLICY

For plans, a full refund will be issued if Success Key LLC has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by Success Key LLC.


Notwithstanding this Success Key LLC may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with Success Key LLC. On the specific request of the subscriber Success Key LLC may process the refund in some other account subject to submission of such documents/information as may be asked by Success Key LLC for the said purpose. For incident based plans, you will be eligible for refund when any of the following criterions are met:


  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan
  • 15 days have not passed after the issue was last worked upon by an Success Key LLC technician